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MCI Response to PQ on Government Assistance for Residents Who Are Not Digitally Literate

29 November 2022

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Parliament Sitting on 30 November 2022

QUESTION FOR ORAL ANSWER

2. Mr Lim Biow Chuan: To ask the Minister for Communications and Information (a) how will the Government assist residents who are not digitally literate with the use of digital services; and (b) how do Government agencies communicate with residents who do not have an email.

Answer:

  1. Mr Speaker, the Government recognises that not everyone is comfortable using digital tools. The SG Digital Office was established in June 2020 to support the adoption of basic digital tools and skills among less digitally savvy individuals. Residents can visit SG Digital community hubs at selected libraries and community centres to receive one-to-one or small group training on skills, such as how to use a smartphone, make e-payments, and to learn cybersecurity tips on how to stay safe online. To date, more than 210,000 seniors have been engaged under the Seniors Go Digital Programme.

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