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Ministry of Digital Development and Information
Parliament

MDDI’s Response to PQ on Alternative Non-Facial Verification Options for Singpass

12 February 2026

Parliament Sitting on 12 February 2026

Question for Oral Answer

4. Ms Denise Phua Lay Peng: To ask the Minister for Digital Development and Information (a) what alternative Singpass identity verification options are available for users with medical conditions that prevent facial verification, and who wish to set up digital tokens with banks; and (b) whether the Ministry will review current requirements to ensure that such users are not excluded from essential services while upholding security standards.

Answer

  1. We are grateful to the Member for caring for users with medical conditions. The Member may refer to the Straits Times forum letter reply issued jointly by GovTech and Monetary Authority of Singapore on 4 February 2026 regarding alternative biometric or non-facial verification options for Singpass.

  2. As explained in the reply, there are alternative verification methods for users who are unable to use facial recognition technology for reasons such as medical conditions or disabilities. Examples include one-time passwords or hardware tokens. Singpass users who require assistance may contact the Singpass team via email or call their helpdesk.

  3. Organisations who have onboarded Singpass as a means for authentication are expected to have at least one non-Singpass alternative method for users.

  4. The Government will continue to work with relevant stakeholders on alternative methods to facial recognition technology for all users to maintain accessibility to digital services.

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