MDDI's response to PQ on Deployment of Agentic AI Systems in Civil Service and HR Policies to Support Officers made Redundant

Parliament Sitting on 6 November 2025

Question for Written Answer

15. Ms Poh Li San asked the Minister for Digital Development and Information (a) what are the Government's plans for deploying agentic artificial intelligence (AI) systems to automate relevant job functions in the public service; and (b) what human resource policies are in place to assist public servants whose job roles may be made redundant with the adoption of agentic AI systems. Mrs

Answer

Agentic AI systems are AI tools capable of initiating and carrying out actions such as sending emails or updating records and software. Such capabilities can enhance the efficiency and effectiveness of our officers, but risks in implementing them can have cascading consequences.

The Government is thus adopting a careful approach towards agentic AI deployment. We are simultaneously investing in our officers’ skills development to collaborate effectively with AI, and focus on higher-order responsibilities such as analysing complex issues and designing solutions that effectively address citizens’ needs.