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Ministry of Digital Development and Information
Parliament

MDDI's Response to PQ on Regulation of Large Parcel Sorting and Delivery Practices by Courier Companies in Residential Areas

6 May 2026

Parliament Sitting on 6 May 2026
Question for Written Answer

29. Mr Liang Eng Hwa asked the Minister for Digital Development and Information (a) whether IMDA will step up industry regulation of courier companies in the way they sort and deliver large parcels in residential areas; and (b) whether IMDA will set out best practices for parcel deliveries for courier companies to comply with.

Answer

Courier service is not a regulated service unlike postal services, which the Infocomm Media Development Authority regulates because it is an essential service.

Nonetheless, the Government has been working with industry partners on best practice guides to support courier companies in improving the efficiency of their last mile deliveries in residential areas. For example, the Singapore Logistics Association, with support from Enterprise Singapore, Land Transport Authority and Urban Redevelopment Authority, published a “Best Practice Guide for Last-mile Delivery (Condominiums)” to help improve the delivery experience within condominiums. The Urban Redevelopment Authority and the Land Transport Authority are looking to develop similar guides for different development typologies.

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