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Ministry of Digital Development and Information
Parliament

MDDI's Response to PQ on Singapore Post Ltd’s (SingPost) compliance with the Postal Quality of Service (QoS) standards

4 February 2026

Parliament Sitting on 4 February 2026

Question for Oral Answer

12. Ms Hany Soh: To ask the Minister for Digital Development and Information over the past three years (a) what has been the trend of Singapore Post Ltd’s (SingPost) compliance with the Postal Quality of Service (QoS) standards set by the Infocomm Media Development Authority (IMDA); (b) whether the IMDA has received feedback for service quality improvement by SingPost; and (c) if so, what are the three highest categories of feedback received.

Answer

SingPost has consistently met the Postal Quality of Service (“QoS”) standards over the years. Data on this compliance is published on IMDA’s website.

In 2025, IMDA received 23 pieces of feedback on postal service quality, all of which were related to misdelivered letters and delays in letter delivery. Similar trends were observed in 2023 and 2024.