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Ministry of Digital Development and Information
Parliament

MDDI's Response to PQ on Use of AI Tools to Support Crafting of Civil Service Responses to Residents

7 May 2026

Parliament Sitting on 7 May 2026
Question for Oral Answer

*40. Ms Valerie Lee asked the Minister for Digital Development and Information (a) whether frontline civil servants engaging with residents utilise artificial intelligence (AI) tools to support the crafting of responses that are accurate, meaningful and tactful; and (b) if so, what safeguards govern the use of such AI tools.

Answer

Public officers use AI tools to more effectively serve the public. They are equipped with AI literacy, to understand the risks and benefits of AI.

The Government takes seriously the trust of residents in our interactions. Before they are deployed for public officers’ use, AI tools are rigorously assessed, undergo safety and accuracy testing and meet data security requirements.

Officers remain responsible for the replies they draft, even if aided by AI tools. They are not permitted to enter sensitive or classified information into unapproved AI systems, in line with Government IT security policies. We will continue to monitor how these tools perform, learn from our experience, and strengthen our practices.

*Converted to written answer

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