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Parliament

MCI's response to PQ on Ensuring High Quality Mobile Coverage by Telecommunication Companies

29 February 2024

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Parliament Sitting on 29 February 2024

QUESTION FOR WRITTEN ANSWER

13. Mr Shawn Huang Wei Zhong: To ask the Minister for Communications and Information (a) whether he can provide an update on the current state of telecommunications mobile coverage and quality of service especially in new towns; (b) how does the Ministry monitor and ensure the quality of mobile services provided by telecommunication companies; and (c) what benchmarks or standards are put in place to measure and maintain high-quality mobile coverage.

Answer:

  1. Mobile network operators (MNOs) are required to provide at least 99% nationwide coverage in outdoor areas, including those inside road and MRT tunnels, and at least 85% coverage within buildings.

  2. In fact, it is rare for such  mandatory quality-of-service standards for mobile-network coverage, and Singapore is one of only a few countries to require it. Based on audits conducted regularly, all MNOs have complied with the standards. In new HDB towns, MNOs and HDB work closely together to facilitate mobile-network coverage for new flats as soon as practicable, after construction is completed.

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