Skip to main content
A Singapore Government Agency Website How to identify
Official website links end with .gov.sg
Secure websites use HTTPS
Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.
Ministry of Digital Development and Information
Press releases

Singapore Police Force is First Government Agency to Launch Single Caller ID – ‘6000 0999’ – To Protect Public against Scams Impersonating Singapore Government Officials

1 November 2026

  1. The Government is strengthening safeguards to help members of the public more easily identify legitimate calls from Government agencies and better protect themselves against scams that involve impersonation of Singapore government officials.[1] As part of this Whole-of-Government effort, the Singapore Police Force (SPF) will be the first Government agency to launch the use of a single caller ID for outgoing calls. This initiative is developed through a multi-agency effort involving the SPF, Open Government Products (OGP), the Ministry of Digital Development and Information (MDDI), and the Infocomm Media Development Authority (IMDA).

  2. Scammers frequently exploit the public’s trust in the Government by deceiving victims into believing that they are dealing with legitimate government officials, and requesting that they transfer money or disclose sensitive information. From January to September 2026, there were at least 3,230 reported cases of scams involving impersonation of Singapore government officials, with losses amounting to at least S$142.5 million. The Police has been the most frequently impersonated Government agency. From January to September 2026, there were at least 1,310 reported cases involving impersonation of Police officers, with losses amounting to at least S$53.3 million.

  3. The Government has introduced various measures to combat such impersonation scams and help members of the public identify legitimate Government communications. These include consolidating SMSes sent by Government agencies under the single "gov.sg (opens in new tab)" Sender ID, and setting up the 24/7 ScamShield Helpline at 1799. However, outgoing calls from Government agencies are currently made using many different phone numbers, including officials’ office landlines and official mobile phones. This makes it harder for members of the public to recognise and trust legitimate Government calls, and creates opportunities for scammers to impersonate Government officials.

SPF’s Single Caller ID – ‘6000 0999’

  1. From 2 November 2026, outgoing calls from the SPF will be made from the single caller ID ‘6000 0999’, followed by an SMS from the ‘gov.sg (opens in new tab)’ SMS Sender ID informing them of how they may contact the SPF if they require further assistance. The ‘6000 0999’ number is for outgoing calls only and cannot receive incoming calls. Members of the public who require further assistance after each call can contact the SPF via the SPF Feedback Portal at www.police.gov.sg/feedback (opens in new tab) or the SPF Feedback Hotline at 1800-358-0000.

  2. The ‘6000 0999’ caller ID will only be used by the SPF through phone calls and not through any other messaging application such as WhatsApp or Telegram.

  3. The Government intends to progressively introduce measures to make outgoing calls from other Government agencies more easily recognisable and verifiable by members of the public. We are studying the implementation arrangements, taking into account the different operational and service delivery needs of agencies, as well as lessons from SPF’s implementation. More details will be shared in due course.

  4. The SPF reminds members of the public to remain vigilant against scam calls. Members of the public should not assume that a caller is a government official, simply because the caller knows or can cite personal details such as their name, NRIC number or other personal details. They should verify the caller’s identity directly with the government agency or organisation concerned through its official channels.

  5. Government officials will also never do the following over a call:

    1. Ask you to transfer or hand over valuables such as money, luxury watches, gold or cryptocurrency;

    2. Ask you to disclose banking login credentials;

    3. Ask you to install mobile applications from unofficial app stores; or

    4. Transfer your call to the Police.

  6. If you are in doubt, call the 24/7 ScamShield Helpline at 1799 to check. For more information, please visit www.scamshield.gov.sg (opens in new tab).

[1] This refers to all scams involving the impersonation of local government officials across different scam types. This differs from the definition of Government Official Impersonation Scams in SPF’s regular scam statistics, as the latter refers to a specific scam type category (i.e. it excludes cases where impersonation results in investment scams, loan scams or other scam types), and includes the impersonation of foreign government officials.